Monday, February 18, 2019
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“The Remedy”

"The Remedy" Concentrated 500mg CBD Oil by Mary's Medicinals

$125.00

74/100
Editor's Choice

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Pros

  • Excellent brand reputation
  • Homegrown Colorado quality
  • Patient-centric company

Cons

  • Very expensive compared to comparable products
  • Unresponsive customer service
  • Brand confusion/inconsistent product availability

Overview and brand reputation

9/10

There’s a lot to like about the Mary’s brand. The CBD market is still quite young, so the fact that Mary’s was founded in 2013 makes them one of the “elders” in this space. We can’t figure out who Mary is, but the company is headed by some very competent people, and Mary’s founder, Nicole Smith, has earned accolades for her work (though she moved over to another company in 2017). Mary’s is best known for their transdermal patches (used for pain relief), though they make a wide variety of products. They claim to innovate “at the intersection of technology and horticulture” and take a very patient-focused approach to what they do. They have their own registered nonprofit, Mary’s Foundation for Caring, that’s dedicated to education and patient outreach, and they’ve been producing a documentary video series called “Chimes” that’s all about real people who’ve benefited from their products. The Mary’s site is more informative than many out there, and aesthetically well put together. Mary’s also seems to have a partnership with Realm of Caring, which was founded by the Stanley Brothers/CW Hemp, so we’re wondering if the two brands are linked or partnered in some way. It’s important to note that Mary’s actually has two product lines, Mary’s Medicinals and Mary’s Nutritionals (founded later, in 2015). The Medicinals line consists of full-spectrum products and is available in retail stores only in Arizona, Colorado, California, Florida, Illinois, Maryland, Nevada, Oregon, Vermont, and Washington. Mary’s Nutritionals also seem to be full-spectrum but contain no THC, and are available for purchase online. The product we purchased in Denver, CO, is not shown on the Mary’s

Source and extraction method

8/10

Mary’s is based in Colorado and uses clean, organic hemp cannabis sourced from Colorado farms. They have a lot of “Colorado pride,” and in this respect, they deserve to. Unfortunately we had a hard time finding any extraction information on either the Medicinals or Nutritionals websites. The ingredient list on the bottle of tincture we tested does show that the cannabis extract is created via ethanol (alcohol) extraction. Many companies use alcohol to pull cannabinoids from plant material, and it’s certainly a fine option, but some would argue that the carbon dioxide method is better.

Visual assessment

10/10

We purchased our tester of “The Remedy” from a dispensary (you can only buy the Mary’s Nutritionals THC-free tincture online), so we cannot comment on packaging for shipments. Mary’s produces beautiful products and the look of their brand is consistent across their websites as well. A vintage, old-apothecary vibe with a modern twist makes their products visually striking. The bottle also comes inside another plastic container that contains cannabinoid information and some nutritional facts, along with the ingredient list and standard warnings. The label on the bottle itself repeats the standard-issue warnings and ingredients—some might consider this a waste of packaging given the redundant information. The Remedy bottle itself is dark brown (which protects against light degradation) but the dropper is clear. The oil itself is of a light-medium viscosity, an amber/tawny brown color, and has a markedly sweet cinnamon smell (cinnamon leaf and cinnamon bark oil are two of the ingredients in the tincture).

Cannabinoid content

8/10

According to the “Potency” details on the outer packaging for the Remedy we purchased, the tincture contains 473mg CBD, 4.7mg THC, and 7.59mg CBN. No other cannabinoids are accounted for here, but please note that we were unable to procure a lab test for this product. We presume that these numbers come from Mary’s in-house lab. The 473mg CBD comes in slightly under the 500mg as-advertised standard. The 4.7mg THC is much higher than that of many tinctures, outside the “legal” safety zone, which explains why this product is only available from dispensaries in certain states. The high level of CBN is a pleasant surprise. We have no issue with THC and advocate for the full cannabinoid spectrum, but the THC level here limits product availability and might put off people who are concerned about drug test readings. The ratio of CBD to THC, though, should ensure that there’s no high from using the Remedy.

Lab tests

5/10

We don’t know how to score this, because to date we’ve been unable to get a lab test on the Remedy tincture we tested. According to the FAQ page from Mary’s Nutritionals: “All Mary’s Nutritionals processes and products are tested internally with an in-house quality control laboratory…. Mary’s also works with independent quality control labs for third party validation of the quality of all final products. Test results are always available upon request.” From our experience, this is not the case, as we sent several messages via their website and called several times as well, and still haven’t been able to obtain a lab test. We will update this score if we’re able to get our hands on some lab results, but it should not be so difficult, especially when they say on their website that results are available upon request!

Other ingredients/additives

8/10

The Remedy is made up of a few different natural oils in addition to the cannabis extract. According to their product description, this tincture is “derived from the sacred anointing oil described in the Old Testament and suspended in Sweet Almond Oil with a light cinnamon flavor.” Other than these oils (almond, cinnamon, and hemp), the only other ingredient is gum myrrh, which has a history of use as an herbal remedy—though there’s probably a very small amount in proportion to the rest of the tincture. All in all, Mary’s makes a super-clean product—no red-flag ingredients here.

Taste

8/10

We recognize that taste is largely subjective. Mary’s “The Remedy” is unusual, but pleasantly so. The sweet almond oil and the cinnamon leaf and cinnamon bark oils give it a distinctly sweet cinnamon/clove flavor profile. It’s not sweet at all (there are no sweetening agents) and is in fact a bit bitter, and has a perfume of baking spices that some might find cloying. It does not taste like cannabis at all, rather it’s predominantly cinnamon that hits the palate. We liked this and found it refreshing compared to other products we’ve tried.

Value

5/10

Mary’s charges a premium for their products—their price point loses points with us as they are perhaps the most expensive brand on the market. We picked up our bottle of “The Remedy” tincture at a Denver dispensary for a whopping $185.00. As stated earlier, they don’t list prices for Mary’s Medicinals online as they are only available in retail locations (and prices likely fluctuate a lot between states based on individual state cannabis legislation, etc.), but the comparable Mary’s Nutritionals tincture, which appears to be full-spectrum but sans THC, ships for $110.00 per bottle. To put it simply, there are other CBD products out there that use comparable quality hemp cannabis and ethanol—or even better, CO2—extraction for a much better price. We’re not sure why Mary’s pricing is so high, but we feel that this is kind of a dealbreaker for most consumers.

Guarantees/discounts/shipping:

7/10

To reiterate, Mary’s Medicinals cannot be purchased online and is only available in dispensaries in Arizona, Colorado, California, Florida, Illinois, Maryland, Nevada, Oregon, Vermont, and Washington. Here we’re covering the Mary’s Nutritionals details, as that product line is available online. With Nutritionals, there are various shipping options available as Mary’s uses FedEx (we like this), and orders ship out promptly. There don’t appear to be any discounts, at least not on tinctures, unless you buy a case of 24 bottles at a 10% discount (that’s $2376.00 instead of $2640.00)—that’s a lot of CBD to order in favor of a better deal. We were surprised to find that Mary’s does not accept returns at all—they will only fix damaged or incorrect orders. Most companies have a 30-day return policy, some have shorter terms, but it’s unusual to find a company that simply refuses to take them.

Customer service

6/10

Mary’s doesn’t shine when it comes to customer TLC. They have an interface on their website for sending messages, like many business websites do. We used it to send them three messages over the course of 10-14 days and did not once receive an email reply. We also called them three times. No one answered so we left a message, and we did get a call back on our first call (they left a message, too). But when we called them back twice to follow up, again no answer and no one got back to us again. This is a real shame, especially for a company that is so outwardly patient-focused and “for the people.”

TOTAL

74/100

Mary’s is a mixed bag for us—we love the company for their philanthropy, their focus on education, and their dedication to real people/patient stories, and we respect their history as one of the early brands in the CBD space. They are innovative and especially known for their transdermal patches for pain management. They use the best-quality plant source for their products and they use a quality extraction method, too. Their brand aesthetic is among our favorites. The two product lines can be a bit confusing—Medicinals only available in dispensaries in certain states, and Nutritionals available online (this does make sense, though, due to cannabis legislation); the product we bought is not shown on the Medicinals website, or it has been rebranded. We did like “The Remedy” overall—it had some relaxing effects for sure, and helped mildly with sleep. There are some major points of contention with Mary’s. They do not accept product returns, for one thing—this is practically unheard-of among CBD brands, and we can’t fathom why a company that claims to be so dedicated to helping people is willing to stick users with a product they’re unhappy with. They also claim to have lab tests readily available, yet we still haven’t gotten one after repeated attempts. Which brings us to customer service—no email replies after 3 messages sent via their website, no one answering the phone, and spotty callbacks in response to voicemails is pretty inexcusable. They do refer a lot of inquiries to the Realm of Caring website and phone number, so perhaps it’s easier to get a response there? (This also makes us wonder if Mary’s and CW Hemp are in some way connected, as CW founded the ROC.) Ultimately, even if these other factors were not an issue, the cost of Mary’s products is their biggest drawback. In Denver, for the Medicinals “Remedy,” we paid more than double what most comparable 500mg CBD tinctures go for, and the no-THC Nutritionals version of the same product costs $110.00, which is still $30.00 to $40.00 past competitive pricing.

Other Products

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Medicinals: The Remedy-Elite CBD Tincture (this is most comparable to our tester “Remedy”) | 1:1 CBN:CBD Blend Distillate and Vape Kit | Vape Pods for PAX™ Era | The Remedy 1:1 (100mg CBD/100mg THC) by Coltyn | THC Vape Kit | Transdermal Patches (various cannabinoid ratios) | Transdermal Pen | CBD and CBN Capsules | CBC Topical Compound | Green & Protein Powder Mixes | Elite CBD Muscle Freeze | Bootlegger Distillate | Nutritionals: Elite Transdermal Patch | Elite Gel Pen | Elite Remedy Oil | Elite Topical Compound | Muscle Freeze | Elite Capsules | Burn-Out Topical Mist | Good Greens Powder | Protein Greens Powder |

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“The Remedy” Lab Test Results

Cannabinoid Profile (mg/ml)
Δ9-THC:

4.7 mg

THCV:

mg

CBD:

473 mg

CBDV:

mg

CBG:

mg

CBC:

mg

CBN:

7.59 mg

THCA:

mg

CBDA:

mg

CBGA:

mg

Total Cannabinoids:

mg

Max THC:

mg

Max CBD:

mg

Ingredients: Cannabis extract (ethanol), hemp flower oil, sweet almond oil, cinnamon leaf oil, cinnamon bark oil, gum myrrh

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